Which of the following is a basic principle of effective communication with patients?

Active listening and empathy are fundamental principles of effective communication with patients because they foster a supportive and trusting relationship between the caregiver and the patient. When healthcare providers practice active listening, they attentively focus on what the patient is saying, demonstrating that their thoughts and feelings are valued. This attentiveness helps in accurately understanding the patient's concerns, which is crucial for providing appropriate care and support.

Empathy, the ability to understand and share the feelings of another, enhances this communication process by allowing the caregiver to respond compassionately to the patient's emotional and psychological needs. By engaging in empathetic interactions, providers can help patients feel more comfortable, respected, and understood, thereby improving their overall experience in the healthcare setting.

In contrast, ignoring patient feedback can lead to misunderstandings and a lack of trust, while using technical jargon can create barriers to communication, as patients may not comprehend complex medical language. Maintaining a judgmental approach can further alienate patients and discourage them from sharing important information about their health, which is why these options do not align with the principles of effective communication.